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Telephone Answering Services: Is Price The Sole Deciding Factor?

28 Nov 13 - 04:39

Doctors are often confused by the gamut of choices in the healthcare answering sector. Many hospitals and doctors' offices settle the issue based on price. While pricing is an important criterion when selecting telephone answering services, there are other factors that are equally important.

Healthcare specificity

Doctor answering services are different from ordinary telephone answering services in many ways. First, answering calls from patients requires some knowledge of medical terminology. Secondly, there are industry specific norms to be followed. Call operators must be polite, attentive, as well as knowledgeable.

Following norms at the doctors' practice

In addition to healthcare related calling, there is also the need to follow norms at doctors' practices. There are often standard practices, such as which doctor to call for what type of emergency, and whether the caller needs to be directed to the ER.

Scheduling appointments is one of the major responsibilities at any doctor’s practice. Efficient scheduling ensures efficient functioning of the practice.

HIPAA compliance

HIPAA compliance ensures that the information of patients is not leaked to unauthorized people. This regulation is binding through the healthcare and affiliated industries, and all doctors, staff, and personnel at doctors' offices are supposed to follow these norms. This regulation also covers people who answer calls at doctors' clinics.

Deployment time

There are other aspects to keep in mind as well, such as whether the emergency response mechanism is quick enough. Many doctors' offices require telephone answering support for existing staff, due to unforeseen emergencies or overflow. Fast support helps tide over the crisis and ensures that doctors and staff can carry out their responsibilities without disruption.

Integration with existing call management

Many doctors' offices already have staff to manage calls, but if the receptionist is away or on leave, doctors require outside support to manage calls. Telephone answering services, which integrate smoothly with the existing mechanism for call handling, offer the most valuable service. They minimize delays and other problems pertaining to call handling.

Pricing, as discussed earlier, is another factor. A high-quality doctor answering services company does not necessarily charge exorbitantly high prices. The price structure at Cullens Communications is an added bonus, on top of features, such as highly trained operators, excellent HIPAA compliance, and use of latest technology to facilitate smooth hospital-patient communication.

Avail the free trial offer at Cullens Communications to discover all the benefits of using this service.

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Blog Latest posts Menu Hospital Answering Service, Healthcare Answering Service About Medical Answering Services Contact us	Si buscas hosting web, dominios web, correos empresariales o crear páginas web gratis, ingresa a PaginaMX Por otro lado, si buscas crear códigos qr online ingresa al Creador de Códigos QR más potente que existe Telephone Answering Services: Is Price The Sole Deciding Factor? 28 Nov 13 - 04:39 Doctors are often confused by the gamut of choices in the healthcare answering sector. Many hospitals and doctors' offices settle the issue based on price. While pricing is an important criterion when selecting telephone answering services, there are other factors that are equally important. Healthcare specificity Doctor answering services are different from ordinary telephone answering services in many ways. First, answering calls from patients requires some knowledge of medical terminology. Secondly, there are industry specific norms to be followed. Call operators must be polite, attentive, as well as knowledgeable. Following norms at the doctors' practice In addition to healthcare related calling, there is also the need to follow norms at doctors' practices. There are often standard practices, such as which doctor to call for what type of emergency, and whether the caller needs to be directed to the ER. Scheduling appointments is one of the major responsibilities at any doctor’s practice. Efficient scheduling ensures efficient functioning of the practice. HIPAA compliance HIPAA compliance ensures that the information of patients is not leaked to unauthorized people. This regulation is binding through the healthcare and affiliated industries, and all doctors, staff, and personnel at doctors' offices are supposed to follow these norms. This regulation also covers people who answer calls at doctors' clinics. Deployment time There are other aspects to keep in mind as well, such as whether the emergency response mechanism is quick enough. Many doctors' offices require telephone answering support for existing staff, due to unforeseen emergencies or overflow. Fast support helps tide over the crisis and ensures that doctors and staff can carry out their responsibilities without disruption. Integration with existing call management Many doctors' offices already have staff to manage calls, but if the receptionist is away or on leave, doctors require outside support to manage calls. Telephone answering services, which integrate smoothly with the existing mechanism for call handling, offer the most valuable service. They minimize delays and other problems pertaining to call handling. Pricing, as discussed earlier, is another factor. A high-quality doctor answering services company does not necessarily charge exorbitantly high prices. The price structure at Cullens Communications is an added bonus, on top of features, such as highly trained operators, excellent HIPAA compliance, and use of latest technology to facilitate smooth hospital-patient communication. Avail the free trial offer at Cullens Communications to discover all the benefits of using this service. Add a comment Your name Your email address (will not be shown in this guestbook) ¿De qué color es el pasto? (chequeo de seguridad) Message *
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Telephone Answering Services: Is Price The Sole Deciding Factor?

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